Return & Exchange Policy

At Noorz, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return and exchange process to ensure you’re happy with your shopping experience. Please read our Return and Exchange Policy below for all the details.

1. Eligibility for Returns and Exchanges

You can return or exchange items within [3-5] days after the delivery, provided the following conditions are met:

  • Items must be in new, unused condition with all original tags, packaging, and accessories intact.
  • Items must not be damaged, washed, worn, or altered in any way.
  • Certain products, non-returnable items like personal care products, lingerie, etc.], are not eligible for return or exchange due to hygiene or safety reasons.

2. How to Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Us: Reach out to our customer service team through our [contact form] with your order number, the item(s) you wish to return or exchange, and the reason for the return. Or you can reach out Us with Live Chat. 
  • Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.
  • Return Shipping: Once you have your RA number, securely pack the items in their original packaging (if possible) and ship them back to us. Please note that you will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item, defective product).
  • Exchanges: If you wish to exchange your item for a different size, color, or product, please indicate your preferences when contacting us. Exchanges are subject to availability.

3. Refunds

  • Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at checkout.
  • Please allow [5-7] business days for the refund to be processed and reflected in your account, depending on your payment provider.
  • Shipping fees are non-refundable, except in cases where the return is due to a mistake on our part (e.g., damaged or incorrect items).

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team. We will arrange for a full refund, exchange, or replacement, depending on your preference and product availability.

5. Sale Items

Sale or discounted items are eligible for return or exchange only if they meet the conditions outlined in this policy. However, some sale items, such as [ sale or clearance items, Items Contains Fluid or Glass], may not be eligible for return or exchange.

6. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons. These may include, but are not limited to:

  • Personal care items (e.g., skincare, haircare, cosmetics)
  • Lingerie, hosiery, or intimates
  • Gift cards or vouchers
  • Clearance or final sale items

7. International Returns

If you're shopping from outside the [Country/Region], please be aware that international returns are subject to additional shipping costs, customs fees, and import taxes, which are the responsibility of the customer.

8. Contact Us

For any questions or further assistance with returns and exchanges, feel free to reach out to us at our [contact form]. Our customer support team is here to help!